Terms of Service
Last updated 13 November 2026.
1. About these terms
These terms govern your use of mumblesstudio.co.uk and any services or digital products you buy from Mumbles Studio, a trading name of Jack James Hughesdon. By using the site you agree to these terms.
2. Services
We offer website builds, SEO audits, and ongoing website & SEO support. The specific scope, deliverables, timelines, and price for any engagement are set out in a separate written proposal or statement of work that you accept before work begins.
AI-assisted: we use automated tools and AI to prepare the work, and it is reviewed for accuracy before delivery.
3. Digital products
Our digital products are downloadable spreadsheet templates and tools. When you buy a product, you receive a personal, non-exclusive licence to use it for your own business or household. You may not resell, redistribute, or share the file publicly. All sales are final; because the files are delivered instantly, we do not offer refunds except where required by law.
4. Quotes & payment
All prices shown on the site are indicative unless quoted directly to you. Quotes are valid for 30 days. Invoices are payable within 14 days unless agreed otherwise. Late payments may pause active work. Digital-product purchases are charged at the price shown at checkout and processed by Stripe. You will receive an email receipt and a secure download link after payment.
5. Your responsibilities
You agree to provide the content, access, and feedback we need to deliver the work, and to confirm you have the right to any assets you supply (logos, copy, images). For digital products, you are responsible for keeping your download link and file secure.
6. Intellectual property
On full payment for services, ownership of the final deliverables transfers to you, except for third-party assets (fonts, stock images, plugins) which remain under their own licence, and for our pre-existing tools, templates, and know-how which we retain. Digital-product templates remain our property; you are granted a personal licence to use them.
7. Warranties & liability
We take reasonable care to deliver work to a professional standard, but do not guarantee any specific search ranking, traffic level, or commercial outcome. Digital products are provided "as is" for general use and are not a substitute for professional financial or legal advice. To the maximum extent permitted by law, our total liability for any claim connected to an engagement is limited to the fees paid for that engagement in the preceding 6 months. Nothing in these terms limits liability that cannot be limited by law.
8. Cancellation
Either party may end a services engagement with 14 days' written notice. You remain liable for work completed up to the termination date. Digital-product purchases are final and cannot be cancelled once the file has been delivered.
9. Governing law
These terms are governed by the law of England and Wales, and any disputes are subject to the exclusive jurisdiction of its courts.
10. Contact
Questions about these terms? Email hello@mumblesstudio.co.uk.
Site Watch terms
Site Watch is a rolling monthly subscription, paid in advance. Lite covers automated monitoring and alerts. Plus also includes a monthly plain-English report and up to 30 minutes of fixes each month. Unused fix time doesn't carry over, and work beyond 30 minutes is quoted first.
Cancelling: you can cancel at any time by emailing hello@mumblesstudio.co.uk. Cancellation takes effect at the end of the month you've paid for, and there are no partial-month refunds, except as below.
If you're buying as a consumer: you have 14 days from sign-up to cancel and get a refund. If you ask us to start the service within those 14 days and then cancel, we'll deduct a proportionate amount for the service already provided.
No guarantees: Site Watch monitors your site and tells you about problems. It does not guarantee uptime, speed, security, search rankings or traffic. Hosting outages and third-party services are outside our control. Fixes are made with reasonable care. Our liability is limited to the fees you've paid in the previous 3 months, except where the law doesn't allow us to limit it.
Your data
Your data: for Site Watch we access only what's needed to monitor and fix your site. You remain the data controller for any personal data on your site, and we act as your processor. We process it only on your instructions, keep it confidential and secure, use subprocessors only where needed (such as our monitoring and hosting tools), and delete our copies within 30 days of cancellation. Please give us access through our own user account, not by sharing your password.