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Site Watch terms
Site Watch is a rolling monthly subscription, paid in advance. Lite covers automated monitoring and alerts. Plus also includes a monthly plain-English report and up to 30 minutes of fixes each month. Unused fix time doesn't carry over, and work beyond 30 minutes is quoted first.
Cancelling: you can cancel at any time by emailing hello@mumblesstudio.co.uk. Cancellation takes effect at the end of the month you've paid for, and there are no partial-month refunds, except as below.
If you're buying as a consumer: you have 14 days from sign-up to cancel and get a refund. If you ask us to start the service within those 14 days and then cancel, we'll deduct a proportionate amount for the service already provided.
No guarantees: Site Watch monitors your site and tells you about problems. It does not guarantee uptime, speed, security, search rankings or traffic. Hosting outages and third-party services are outside our control. Fixes are made with reasonable care. Our liability is limited to the fees you've paid in the previous 3 months, except where the law doesn't allow us to limit it.
Your data
Your data: for Site Watch we access only what's needed to monitor and fix your site. You remain the data controller for any personal data on your site, and we act as your processor. We process it only on your instructions, keep it confidential and secure, use subprocessors only where needed (such as our monitoring and hosting tools), and delete our copies within 30 days of cancellation. Please give us access through our own user account, not by sharing your password.